FREQUENTLY ASKED QUESTIONS

When you create a text-based custom neon sign, the online builder shows a preview based on the wording, font, colour, size and backing you select. If your design contains a logo, illustration or original lettering, upload the artwork so the Oasis team can assess its line thickness, spacing, dimensions and production requirements.

For logo, illustration and custom artwork orders, review the proposed design before production begins. The proof should confirm the wording, spelling, dimensions, colours, backing shape and illuminated elements. Check every detail carefully, as changes may be limited once production has started.

Contact Oasis Neon Signs as soon as possible if the wording, colour, dimensions, delivery address or other specifications need to change. Whether an amendment or cancellation is possible will depend on the production stage and the current order policy. Carefully check spelling, dimensions and selected options before approving the order.

Allow approximately two to three weeks for a standard custom order unless your quote or checkout provides a different estimate. Production complexity, order volume, delivery destination and express requirements can affect the timing of a custom neon sign Australia order.

The Australian Oasis Neon Signs website advertises free shipping Australia-wide on signs. Check the order summary at checkout for the delivery method and any exclusions that may apply to a particular location, oversized sign or special installation requirement.

Yes, but provide the required delivery date before completing the order. Allow time for artwork review, approval, production, freight and event setup. For weddings, exhibitions and corporate events, it is safer to have the sign delivered and tested before the venue installation date.

Keep the packaging and photograph the carton, shipping label, sign, acrylic backing and damaged area before disposing of anything. Contact Oasis Neon Signs promptly with the order number and photographs so the issue can be assessed under the applicable delivery, warranty and Australian Consumer Law arrangements.

Our neon signs come with a two-year warranty. Coverage is subject to the warranty terms and correct installation and use. This warranty is in addition to your rights under Australian Consumer Law.

Pricing is influenced by the sign’s dimensions, design complexity, amount of illuminated material, number of colours, backing shape and intended indoor or outdoor use. Controllers, mounting accessories, specialist fabrication and installation requirements can also affect the quotation. A small piece of ready-made neon wall art will usually be priced differently from a large custom logo or multi-section commercial sign. Uploading clear artwork and accurate measurements helps Oasis prepare a more reliable quotation.

If a sign is faulty, contact support@oasisneonsigns.com.au with your order details, photographs and a short video showing the problem. Under the current Oasis refund policy, a faulty sign must be returned in its original condition within 15 days of receipt. A replacement or full refund may be offered following a case-by-case assessment. This policy operates alongside any rights and remedies available under Australian Consumer Law.

Vector files such as AI, EPS, SVG or a print-ready PDF usually provide the clearest result. If vector artwork is unavailable, send the highest-resolution PNG or JPG you have. For detailed custom light up signs, include your preferred dimensions, colours, installation location and any elements that must remain unchanged.

Yes, subject to a design and production assessment. Upload a clear scan or photograph of the handwriting, or provide an authorised font file and vector artwork. Thin strokes, tight gaps and very small details may need to be adjusted so the finished sign remains clear and structurally sound.

The practical size depends on the artwork, installation location, backing material, transport requirements and viewing distance. Large designs may need to be divided into two or more aligned sections. Send Oasis a photograph of the space and accurate wall measurements so the team can recommend suitable overall dimensions.

Backboard options may include a rectangular or square panel, an outline cut around the complete design, or individually shaped sections. Clear acrylic is a popular choice, while coloured, mirrored or printed finishes may be available for selected projects. The appropriate thickness and finish depend on the sign’s dimensions, weight and mounting method.

The preview is a design guide rather than an exact colour sample. Screen brightness, room lighting, wall colour, camera settings and the illuminated LED material can change how a neon sign design appears. Consider the installation background and surrounding light when selecting a colour.

Oasis Neon Signs can recommend LED colours and backing options that complement a brand palette. An illuminated colour may not reproduce a printed Pantone, CMYK or screen colour exactly, so provide the original brand guide and vector logo when colour consistency is important.

Visibility depends on the sign colour, brightness, window reflections, direct sunlight, background contrast and distance from the glass. A brighter or larger design with simple lettering generally performs better in strong ambient light. Site photographs taken during business hours can help identify potential glare or contrast problems.

Choose the dimensions according to the normal viewing distance, installation height and amount of wording. Bold, open letterforms remain clearer from a distance than thin scripts or tightly spaced text. Supply a photograph and wall measurement if the sign must be read from outside a shop, across a venue or from a roadway.

Fine lines, tight gaps and small text may need to be enlarged, simplified or omitted so they reproduce clearly in LED neon. The design team can identify which elements should be illuminated and which may work better as printed, engraved or non-illuminated details on the backing.

Depending on the artwork, printed, engraved or non-illuminated elements can be combined with LED neon. This approach can preserve fine logo details, gradients or small wording that would not reproduce clearly as illuminated tubing. Oasis can assess which elements should glow and which should appear on the acrylic backing.

The customer should have permission to reproduce any submitted logo, font, illustration, photograph or protected artwork. Business owners should provide approved brand files wherever possible. Oasis Neon Signs may request clearer artwork or evidence of authorisation when ownership is uncertain. Oasis Neon Signs is not responsible for obtaining permissions on customer provided files

Use concise wording, adequate letter spacing, strong contrast and a font suited to the viewing distance. Avoid placing essential safety, directional or accessibility information only in decorative script or illuminated colour. A decorative neon feature should not replace any legally required building or safety signage.

A typical sign uses flexible LED lighting mounted to an acrylic backing and connected to a compatible low-voltage power supply. The exact backing, controller, mounting hardware and weather protection depend on the chosen configuration. Review the quotation or product details to confirm what is included with your sign.

Traditional neon uses shaped glass tubes containing gas and normally requires specialist fabrication and high-voltage equipment. LED neon uses flexible illuminated material mounted to a backing. It is generally lighter, operates at a lower voltage and is less vulnerable to breakage during transport and installation. The most suitable option depends on the required appearance, location, dimensions and installation conditions.

Yes. Depending on the project, Oasis can assess LED neon, lightbox signage, three-dimensional illuminated lettering, front-lit or backlit signs and non-illuminated acrylic or metal signage. Provide photographs of the location, viewing distance, measurements and indoor or outdoor requirements so the team can recommend the appropriate sign type.

Inclusions depend on the selected configuration. An order may contain the LED neon design, acrylic backing, compatible power supply, controller or dimmer, mounting hardware and care instructions. Review the product summary or quote before payment rather than assuming that every accessory is included.

Yes, an LED neon sign with an Australian (AU) plug will work directly with a standard Australian power outlet.

Most custom signs operate from a compatible low-voltage power supply connected to an Australian wall outlet. Battery operation is not suitable for every design, particularly larger or brighter signs. Tell Oasis if the sign must be portable or used away from mains power so the available options can be assessed before ordering.

A dimmer is useful when the sign will be used in rooms with changing light levels, behind a wedding table, in a bedroom or as a photography backdrop. It allows the brightness to be reduced when the full output is unnecessary. Check the product description or quotation to confirm whether a remote, dimmer or controller is included.

Consumption depends on the sign's wattage, dimensions, brightness setting and operating time. To estimate daily energy use, multiply the wattage by the hours used and divide by 1,000. For example, a 40-watt sign operating for five hours uses approximately 0.2 kilowatt-hours.

Cable placement should be considered before production and installation. A nearby power point, cable cover, furniture placement or concealed route may produce a cleaner result. Any new outlet, fixed wiring or work inside a wall should be completed by an appropriately licensed electrician.

The mounting method depends on the backing and the surface. Common options include screws and wall spacers through pre-drilled acrylic, hanging wire, chains or a freestanding base. Check the wall material and the sign’s weight before installation. Large, elevated, exterior or hardwired signs should be installed by a suitably qualified professional.

A plug-in indoor sign can often be installed without electrical alterations when the supplied instructions are followed. Use a qualified installer or electrician for hardwired signs, new power points, exterior installations, difficult wall materials, elevated positions or large and heavy signage.

Only use a sign outdoors when the complete configuration has been specified for exterior use. Outdoor LED neon lights require suitable protection for the sign, power supply, connectors and cable entry points. Tell Oasis whether the location is covered or fully exposed and provide photographs of the installation area. Ask the team to confirm the applicable IP rating in writing. An IP rating applies to the rated components and installation method; it does not mean that every sign or electrical accessory can be submerged or used in all weather conditions.

A compatible component may be replaceable without remaking the complete sign. Record the model information and contact Oasis Neon Signs before purchasing a substitute. Components should match the voltage, current capacity, connector and control system specified for the sign.

There is no single lifespan for every sign. Operating hours, brightness, ventilation, electrical quality, moisture, heat, handling and installation conditions all influence service life. Using the supplied components and protecting indoor-rated equipment from weather helps reduce premature wear.

LED neon signs are assembled and finished by hand. Close inspection may reveal small joins, adhesive points, cutting marks or minor variations around the acrylic edges. These details are normally less noticeable when the sign is illuminated and viewed from its intended distance. Contact Oasis if you notice a crack, loose component, electrical issue or significant defect.

Follow the supplied operating instructions and ensure the power supply has adequate ventilation. Switching the sign off when it is not required reduces electricity consumption and operating hours. A compatible timer or dimmer may be useful for shops, hospitality venues and home displays.

Disconnect the sign before inspecting it. Check the wall outlet, adapter, low-voltage connectors, controller and remote battery, and confirm that each plug is fully seated. Do not open electrical components; contact Oasis Neon Signs with the order number, photographs and a short video if the sign still does not operate.

Choose a wall-mounted acrylic sign for a permanent feature, a wooden-base sign for a desk, shelf, counter or reception display, and a portable sign for photography, activations and temporary events. Consider the available power source, sign weight, transport requirements and venue mounting restrictions before deciding.

Provide the event date, venue, wording or logo, preferred dimensions, brand colours and intended placement. Also confirm the available power, backdrop dimensions, mounting restrictions, delivery access, setup time, photography requirements and whether the sign must be packed and transported again after the event.