FREQUENTLY ASKED QUESTIONS

When you create a text-based custom neon sign, the online builder shows a preview based on the wording, font, colour, size and backing you select. If your design contains a logo, illustration or original lettering, upload the artwork so the Oasis team can assess its line thickness, spacing, dimensions and production requirements.

Contact Oasis Neon Signs as soon as possible if the wording, colour, dimensions, delivery address or other specifications need to change. Whether an amendment or cancellation is possible will depend on the production stage and the current order policy. Carefully check spelling, dimensions and selected options before approving the order.

Allow approximately two to three weeks for a standard custom order unless your quote or checkout provides a different estimate. Production complexity, order volume, delivery destination and express requirements can affect the timing of a custom neon sign Australia order.

The Australian Oasis Neon Signs website advertises free shipping Australia-wide on signs. Check the order summary at checkout for the delivery method and any exclusions that may apply to a particular location, oversized sign or special installation requirement.

Yes, but provide the required delivery date before completing the order. Allow time for artwork review, approval, production, freight and event setup. For weddings, exhibitions and corporate events, it is safer to have the sign delivered and tested before the venue installation date.

Keep the packaging and photograph the carton, shipping label, sign, acrylic backing and damaged area before disposing of anything. Contact Oasis Neon Signs promptly with the order number and photographs so the issue can be assessed under the applicable delivery, warranty and Australian Consumer Law arrangements.

The AU website advertises a two-year warranty. Coverage depends on the warranty terms, the supplied product and whether it has been installed and used as intended. This warranty operates in addition to consumer guarantees that may apply under Australian Consumer Law.

The preview is a design guide rather than an exact colour sample. Screen brightness, room lighting, wall colour, camera settings and the illuminated LED material can change how a neon sign design appears. Consider the installation background and surrounding light when selecting a colour.

Oasis Neon Signs can recommend LED colours and backing options that complement a brand palette. An illuminated colour may not reproduce a printed Pantone, CMYK or screen colour exactly, so provide the original brand guide and vector logo when colour consistency is important.

Visibility depends on the sign colour, brightness, window reflections, direct sunlight, background contrast and distance from the glass. A brighter or larger design with simple lettering generally performs better in strong ambient light. Site photographs taken during business hours can help identify potential glare or contrast problems.

Choose the dimensions according to the normal viewing distance, installation height and amount of wording. Bold, open letterforms remain clearer from a distance than thin scripts or tightly spaced text. Supply a photograph and wall measurement if the sign must be read from outside a shop, across a venue or from a roadway.

Fine lines, tight gaps and small text may need to be enlarged, simplified or omitted so they reproduce clearly in LED neon. The design team can identify which elements should be illuminated and which may work better as printed, engraved or non-illuminated details on the backing.

The customer should have permission to reproduce any submitted logo, font, illustration, photograph or protected artwork. Business owners should provide approved brand files wherever possible. Oasis Neon Signs may request clearer artwork or evidence of authorisation when ownership is uncertain. Oasis Neon Signs is not responsible for obtaining permissions on customer provided files

Use concise wording, adequate letter spacing, strong contrast and a font suited to the viewing distance. Avoid placing essential safety, directional or accessibility information only in decorative script or illuminated colour. A decorative neon feature should not replace any legally required building or safety signage.

Inclusions depend on the selected configuration. An order may contain the LED neon design, acrylic backing, compatible power supply, controller or dimmer, mounting hardware and care instructions. Review the product summary or quote before payment rather than assuming that every accessory is included.

Yes, an LED neon sign with an Australian (AU) plug will work directly with a standard Australian power outlet.

Consumption depends on the sign's wattage, dimensions, brightness setting and operating time. To estimate daily energy use, multiply the wattage by the hours used and divide by 1,000. For example, a 40-watt sign operating for five hours uses approximately 0.2 kilowatt-hours.

Cable placement should be considered before production and installation. A nearby power point, cable cover, furniture placement or concealed route may produce a cleaner result. Any new outlet, fixed wiring or work inside a wall should be completed by an appropriately licensed electrician.

A plug-in indoor sign can often be installed without electrical alterations when the supplied instructions are followed. Use a qualified installer or electrician for hardwired signs, new power points, exterior installations, difficult wall materials, elevated positions or large and heavy signage.

A compatible component may be replaceable without remaking the complete sign. Record the model information and contact Oasis Neon Signs before purchasing a substitute. Components should match the voltage, current capacity, connector and control system specified for the sign.

There is no single lifespan for every sign. Operating hours, brightness, ventilation, electrical quality, moisture, heat, handling and installation conditions all influence service life. Using the supplied components and protecting indoor-rated equipment from weather helps reduce premature wear.

Follow the supplied operating instructions and ensure the power supply has adequate ventilation. Switching the sign off when it is not required reduces electricity consumption and operating hours. A compatible timer or dimmer may be useful for shops, hospitality venues and home displays.

Disconnect the sign before inspecting it. Check the wall outlet, adapter, low-voltage connectors, controller and remote battery, and confirm that each plug is fully seated. Do not open electrical components; contact Oasis Neon Signs with the order number, photographs and a short video if the sign still does not operate.

Choose a wall-mounted acrylic sign for a permanent feature, a wooden-base sign for a desk, shelf, counter or reception display, and a portable sign for photography, activations and temporary events. Consider the available power source, sign weight, transport requirements and venue mounting restrictions before deciding.

Provide the event date, venue, wording or logo, preferred dimensions, brand colours and intended placement. Also confirm the available power, backdrop dimensions, mounting restrictions, delivery access, setup time, photography requirements and whether the sign must be packed and transported again after the event.